Privacy Policy
This privacy policy explains how Kate + Coast uses, stores and protects any information that you submit or discuss. The policy has been written with guidance from the UK’s General Data Protection Regulation (GDPR). This privacy policy applies to all the data that I collect and process, and by using Kate + Coast services you consent to this process.
1. The data I collect from you
In order to fulfil your enquiries and orders, certain information is required. I collect details via my website through the use of a contact form on the Contact page or by using the Chat with Me function. Data collected may include your name, email address and contact telephone number, and your address is collected for invoicing purposes and also to allow shipping of your order.
Other information I collect will relate to the creation and design of your order. This includes details of a recipient of an order should you be shipping it directly to the recipient. For wedding stationery purposes, it may be necessary to obtain details about your wedding. This may include the date, time, venue/location and any other specific information that you wish to have included, such as guest names and/or guest addresses that you wish to have printed on envelopes. In order to fulfil requests for your order, all of this information is necessary.
The Kate + Coast website uses cookies, which are small pieces of data, also known as unique identifiers that web servers send to browsers. These cookies then can be sent back to the server each time your browser requests a new page. It’s a way for a website to remember you, your preferences, and your habits online. Cookies are used to enhance your browsing experience and you are given the option to accept or decline cookies whilst browsing the site via the pop-up banner.
2. How your data is collected
When you make an enquiry with me, your data is collected via inputting your information in to the contact form on my Contact page. This information gathered is then sent to me directly via email using Secure Socket Layer (SSL) technology. I will then store your information securely within a folder specifically for enquiries. Your information is either collected through the contact form or in some cases, through an email that you have composed and sent directly to my email address.
At present there is not a mailing list for newsletters and I will only contact you with emails relating to your enquiry, order or booking. Should a mailing list be created, you will not automatically be added to this, but there will be an option should you wish to opt in to these at a later date.
I also operate on social media accounts including Instagram, Facebook and TikTok. I may discuss information such as design choices or order updates via my social media direct messages, but will never ask for personal data through my posts or direct messages. This is to ensure maximum security of your information. In any instance that personal or sensitive information is required I ask that all enquires go through my website or directly via email to ensure privacy is maintained. My Instagram account does allow for direct email messages to be sent to my email account.
3. Sharing data with third parties
Your information is shared with Google Analytics. This is used to observe website statistics and to make your experience a smooth one, as well as being a tool that shows how the user experience can be improved.
Your details will never be disclosed to any third parties unless they are essential to the business process. Certain situations in which we may share access to your personal data without your explicit consent may include: if required by law, to protect human life, or to comply with any valid legal process, government request, rule or regulation.
4. How I store and protect your data
All the data I collect from you is stored securely on a password protected desktop computer and laptop. Secure Socket Layer (SSL) technology is in use when information is submitted online. Your information is stored for a period of up to 7 years after your order is completed, and this is for tax legislation purposes only. If you do not proceed with your enquiry, booking or order, your information will be deleted from the system after a period of 6 months. In the unlikely event of a criminal breach of the system, I will inform the relevant regulatory body and, if your personal data was involved, we will contact you directly.
As part of the wedding stationery booking process, I will send out personalised contracts and quotes. These pieces of documentation are password-protected on my system to ensure privacy and stored on a password-protected desktop computer. They are also sent out via secure email on a private network.
All personalised artwork and design files are stored on a password-protected computer. These are backed up onto an external hard drive for security and safety purposes only. I will never display sensitive information on social media, such as a full address, phone numbers or email addresses. I will ask for your permission to photograph and display any personalised stationery on social media or my website before doing so, and reserve the right to use designs for any suitable business purposes or marketing necessary. Should you wish for your names or information to be changed, then these can be fictionalised for photography and advertising purposes and will never be specific to any individual. Any personalised stationery that includes sensitive information will not be displayed at market stalls, trade or wedding shows, nor sent out as samples to prospective customers without your written permission to do so. Any stationery that is kept as examples or samples is kept in a secure location.
5. Your rights
The GDPR provides you with the following rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
6. Conclusion
The details and/or personal information that you share with me are used to process your order and will be kept as a record for tax purposes. I will always store and protect your personal information to the highest degree for safety and security. I may change this privacy policy occasionally without prior notice. By continuing to access or use my services after those changes become effective, you agree to be bound by the revised privacy policy. If you have any concerns or questions regarding your data, please get in touch via info@kateandcoast.com.