Wedding Stationery Terms & Conditions
Kate + Coast reserves the right to change these terms and conditions at any time. Once an order is placed with Kate + Coast, you have signified your acceptance to be bound by the latest terms and conditions.
Booking + Ordering
The booking and design process begins once payment of a non-refundable deposit (50% of your order total) has been cleared. After this stage, the design process begins. There is a minimum order requirement of 30 for save the dates, invites, RSVPs, information cards and any other insert or add-on (wax seals, vellum wraps, envelopes) for your invitation package. There is also a minimum order of 30 for place names and guest menu cards. If you require any less than the minimum order quantities or are looking to add on extra stationery after your original order, this is possible, but it must be noted that the cost per item is significantly higher due to smaller print and order runs. Self adhesive wax seals and envelopes will be packaged and supplied ready for you to assemble your invitation sets. If you wish for this to be done for you then there is the option to upgrade and pay for assembly. This is quoted individually dependent on the order size.
Colours + Handmade Items
Please be aware that colours on your mobile, tablet or computer screen will always look different to the printed version. Similarly, if you have your own printer, it's likely that it will not print exactly the same as the printers I use. If you have provided me with a colour swatch or suggestion, I will give every effort to match it as closely as possible. Please also note that due to the printing process, slight colour variation can occur between print runs or envelope batches. This means that colours will differ between your stationery sets and any samples or proofs that you receive. Seating plans are printed on a different material using a different printer to all other wedding stationery, therefore it is likely the colour will differ to any co-ordinating stationery. This also applies to wax seals, which are made to order and may vary slightly in size, shape and colour. If ordering the Harris range, it must be noted that due to the nature of the material and processes used, there will be slight differences in positioning, size and cut of the material and where it is fixed on the stationery. It's also likely that the fabric will have some fraying at the sides and this is one of the authentic characteristics that is featured within the collection.
Your Information + Wording
One of the first things that we will cover along with your design and style ideas is the wording that you would like on your stationery. To reduce the likelihood of mistakes, the information that you send me must be in writing. This includes wording for Save the Dates, Invites, RSVPs, Menus, Information Cards and Inserts, Table Names, Seating Plans, Place Names and any other piece of stationery you order. To ensure your order is put in to production to meet timelines, it is beneficial for you to send your information within 7 days of your order. I cannot send proofs or put stationery in to production without this information. For On the Day stationery such as Seating Plans, Menus and Place Names, it is important to get this information to me 5-7 weeks before your wedding day. This will allow for design time and printing to ensure the best chance of getting your stationery delivered to you before your wedding day. In the unfortunate event that guests give late notice of cancellation or a change of seating arrangement is required then I will happily amend this if the stationery has not already been sent to print. Should you need to change items after print has commenced, this will be charged at the original item cost and may incur rush charges or priority postal charges to ensure it's with you on time.
Card + Paper Stock Used
All semi-bespoke stationery is printed on white 300gsm lightly (but beautifully) textured card stock. This applies to Save the Dates, Invites, RSVPs, information or insert cards. This can be upgraded to another recommended card stock or a card colour or stock that you have in mind. All larger format signs for seating plans, welcome signs or order of the day signs (anything larger in size than A3) are printed onto 5mm smooth white foam board with a satin finish. For invitation bands and DL menu cards, translucent vellum paper is available. Please also remember that colours or tones can slightly vary dependent on card stock rolls.
It is likely that you'll want to include envelopes with your Save the Dates, Invitations and RSVP cards, and there is a choice of colours and styles available. I will discuss this with you during our consultation and give you a choice of colours, thicknesses and style choices at a variety of price points that will complement your stationery and colour styles. Envelopes will be wrapped and packed separately alongside Save the Dates, Invitations and RSVP cards to allow for addressing to your guests.
Once your deposit has been received, your order is deemed booked. I will confirm that I have received your deposit and ask for all relevant details for design to commence within 3 working days. Once I have received this information I will start the design process and have your PDF proofs to you within 5-10 working days, depending on the complexity of the design or type of illustration you have chosen. If you require for your proofs to be fast-tracked then a Rush Charge of £50.00 will be required and your proofs will be sent to you within 2-4 days dependent on the complexity or illustration type that you have chosen. Once you are happy with your proofs, I will ask for written confirmation of this and your stationery will be sent for print. You should expect your stationery to be dispatched within 14 working days of print commencement, unless otherwise stated due to special finishes such as digital or hot foiling. In circumstances out-with my control, there is always the likelihood of delays due to processes or mailing times, therefore it is advised that you give design and production 4-5 weeks before your wedding day to give yourself the highest chance of receiving your order in time. Should any delay occur due to illness or unforeseen circumstances, I will ensure you are kept updated and give you alternative dates or options to ensure your stationery is kept on track.
Payment + Options
50% of your invoice is required to be paid in (£) pound sterling to secure your booking. Once final proofs have been sent you will be required to sign off your designs in writing and pay the remainder of your invoice before your stationery can go to print or be put in to production. If you are ordering On the Day stationery, payment is required at least 5 weeks before your wedding date. Accepted payment methods include Bank Transfer or I can invoice you through the SumUp Invoices or Payment Link system to give you options to use credit or debit card.
Proofs + Pricing
Proofs will be sent to you via email as a digital PDF using the design styles, wording and choices that you have briefed me with. Two rounds of amends are included in your quote, and should further changes be required, this is chargeable at £10.00 per item proof. Should you wish to completely redesign your stationery or switch to another collection, this will incur a charge of £20.00 per item changed. You are solely responsible for checking and signing off on all proofs for your stationery. This includes layout, colour (see the colour section for more information on variations), dates, timings, spellings, URLs, spacing and grammar. If proofs are approved by yourself and include any errors and are subsequently printed, Kate + Coast takes no responsibility for this. If replacements are required, these will be charged for in full. Any changes that are required to your stationery proofs must be submitted via email at email@example.com.
Postage + Packaging
All orders will be sent using a Royal Mail Tracked service and will be priced on an individual basis dependent on the size and weight of your order. Should you require any form of Express or Next Day delivery then please disclose this to me as soon as possible so that I can invoice accordingly. I will keep you updated on the postage dates and supply you with a tracking reference for updates to your order. I will take extreme care in packing your stationery, but in the unlikely event that your parcel arrives damaged, please write ‘damaged’ when signing for the parcel and report this to me via email (firstname.lastname@example.org) within 24 hours of receiving your order. Failure to do so will impede any claim that is made and will mean that I cannot replace your items free of charge. If you're ordering On the Day stationery such as table and seating plans, guest place cards, welcome signs, menus or table names, please note that these will be sent separately from any invites, save the dates, RSVP cards or pre-wedding stationery. This is to allow for confirmation of details, guest lists and menu choices for the day. I will ask for the delivery address no later than when any artwork is sent for printing. Should you wish to change the delivery address before your order has been dispatched, please enquire with me and I will do my best to allow for this to happen. However, if your order has been addressed and dispatched it is not possible to change delivery address.
Cancellations + Refunds
Due to the personalisation required for wedding stationery, cancelling orders once proofs have been signed off and printing has commenced will deem the order non-refundable of the full balance. Should you cancel before final proofs have been signed off and/or printing has commenced, your deposit of 50% of your invoice total will be non-refundable and no further payment will be taken where no extra costs have been incurred. Due to the process of self-adhesive wax seals being made to order, it is not possible to change the colour or style once your order has been agreed and paid, and should you require more wax seals once the order has been submitted, this will be charged accordingly. Any order of wax seals cannot be cancelled or refunded, and no refunds will be made for colour discrepancies/variations or any variations in shape or size. Kate + Coast reserves the right to cancel an order if the customer does not comply with the terms and conditions.
Designs + Copyright
Designs are copyright of Kate + Coast. You, or a third party, cannot copy or reproduce designs in any part or way. Please be aware that designs that include wax seals are not suitable for children due to a potential choking hazard.